The Ethical dilemma of offshore providers supporting non registered tax agents

David CarterOutsourcing

Had an interesting phone call today. Odyssey was called by an Australian accountant who was wholesaling to other Australian accountants.  The conversation progressed well and they were impressed by our business model, pricing and reputation for quality. They particularly liked our ad hoc approach to receiving jobs. Afterwards as we moved towards preparing a services agreement for them we ran … Read More

The future is online (and offshore) for Australian Compliance…

David CarterOutsourcing

There was an interesting article in the Australian online news recently that a few years ago would have been scoffed at without further thought. The article was titled: “Is coding the blue collar job of the future?” and suggested that using the analogy of the building industry, we not only need architects and engineers and designers but also a lot of … Read More

Are we irrevocably losing Compliance skills in Australia?…

David CarterOutsourcing

I had a chat with a firm the other day that was resisting outsourcing and going to keep hiring local staff, on the pretext that managers of the future had always come from within the ranks. Late last year we blogged about the possible trend to bring the jobs back home as a result of changes in the Australian political climate. … Read More

Increasing your firms capacity: Outsourcing versus Employee Leasing

David CarterOutsourcing

Whilst the header on our blog this week mentions Outsourcing versus Employee Leasing, we should mention a third option being “DIY outsourcing”. So there are three options accountants may consider when looking at increasing Australian bookkeeping/accounting/tax compliance capacity within their firm. Business Processing Operation (BPO) Employee Leasing, sometimes referred to as Seat Leasing “Do it yourself” leasing BPO generally allows … Read More

Tax Agents still upset at outsourcing work overseas

David CarterOutsourcing

In a recent posting on the IPA website, titled: “Tax agent hits out at outsourcing work”, there was plenty of online comments from the Australian accounting community, proving the matter of outsourcing and offshoring is raising considerable angst and anger amongst Australian accountants. The article leads with an Australian tax agent indicating that outsourcing work presents an “unfair advantage” over … Read More

The secret cost of the $9 labour hour

David CarterOutsourcing

Just recently we had a conversation with an Australian accountant. They’d been using a provider overseas with poor results. By way of background, this Australian accounting firm is one of the what we would term newer firms, i.e. without legacy systems and legacy employee issues. This is a Xero only firm, with a homogeneous and process driven approach, where there … Read More

Capacity planning… We don’t need no capacity planning

David CarterOutsourcing

Or perhaps it was badges we didn’t need… With a nod to the 1927 novel “The Treasure of the Sierra Madre”, we head off to discuss the hotly contested issue of capacity planning. Wikipedia notes Capacity planning as the process of determining the production capacity needed by an organization to meet changing demands for its products. Capacity planning is normally raised … Read More

Sometimes the freelance model doesn’t cut it…

David CarterOutsourcing

Our Business development frequently receives calls comparing the freelance model to our hourly model. A lot of times these phone calls reveal accounting firms have been using freelance staff from freelance sites with success in roles such as virtual administration, IT support, IT coding, photography, website design, public relations, marketing, sales, and SEO. However, when the same firms look to … Read More

The Lifecycle of Outsourcing . . .

David CarterOutsourcing

The Lifecycle of Outsourcing “If I knew before, what I know now, I never would have gone down the path of hiring my own outsourced staff . . . ” . . . a quote we’ve heard a few times! As the accounting world slowly accepts the cloud and outsourcing, Odyssey thought it was a good time to explore the … Read More

Key questions you should ask your accounting outsource provider

David CarterOutsourcing

As one of the first pioneers of Australian accounting outsourcing we’ve developed a list of questions that our prospective client’s ask. To assist you with selecting a high quality outsourcing services provider (OSP), we provide the following key questions you should be asking your OSP. About the company Who owns the OSP I am dealing with – is it an … Read More